1. Why would I purchase an electric sign from
Signsite.net?
Signsite.Net is offering top quality electrical sign products
at a very competitive price. We offer a substantial warranty. We offer
an unlimited array of sizes and configurations for your sign project.
Pricing is straightforward with no hidden charges or inclusions. There
a no hard sales pitches, and the customer determines the pace of the
sales process.
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2. How do I know that I will receive what I
pay for?
Signsite.Net is dedicated to making it's customers happy. References
will be cheerfully given. All jobs are shipped with a balance due,
so Signsite.Net has a monetary interest in making you the customer
happy. Electric signs require a large inventment in materials and
labor to build, so we at Signsite.Net will go to great lengths to
confirm and understand the customer's order. Samples and color
swatches may be necessary, and will be sent at no additional cost.
We will answer your questions and return your calls. Signsite.Net
is a sole-proprietorship, and as such you will always have access
to the owner.
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3. How do I start the process of getting a sign
package designed and quoted?
E-mail us, phone us, or snail-mail us. Once contacted, we will
work hard to earn your business without pressure or attitude.
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4. How do I check local codes and restrictions?
Your local City Hall, or County Seat (or equivalent) is in most
cases the point of contact. Many localities have an actual "Sign
Inspector", but others will have the building inspector or a
city engineer designated as the person who handles all sign related
functions. Some cities and counties have no sign related codes at
all. The sign inspector should be able to tell you or furnish you
with the appropriate sign codes and restrictions. It is generally
best to have a hard copy of the code in your hands before deciding
of the size, type and placement of your sign. You may be disappointed
if you wait until you are into the design process, or you may want
to file for a variance with your local government.
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5. What kinds of artwork and colors can I choose?
Signsite.Net does use a basic set of standard colors, which can
be furnished to you to help make your selections. Custom colors are
formulated using the Pantone Color Matching System©. We recommend
using the standard colors whenever possible, as they are formulated
for the best appearance and longevity. Custom colors may
not be as bright or consistent as they are only simulations of Pantone©
colors using regular plastic and sign paint (Pantone's© system
is designed for using in the printing industry). Artwork is up to
you the customer. Standard pricing allows for regular logos, outlining,
and/or embossing. Complicated logos, full color artwork, fades and
the like my incur additional charges. If you have a logo of your own
design, or have an idea you would like to implement you may fax, mail,
or e-mail it to us for us on your sign.
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6. Can I use Signsite.Net's original
artwork to get quotes/buy from other sign retailers?
SignSite.Net will spend valuable time and effort while designing
and quoting you a custom sign project. We understand that in today's
competitive environment that anyone is looking for the best value
in a sign. In some cases you will be better served by buying from
your local sign professional. If we design a project for you, that
design is legally our property, until it is released by us. That does
not mean we wish to keep you, a potential future customer from having
a sign that you like. Therefore we will hold you the customer on
your agreement of honor to pay us $35 for any design which we make
for you, but you purchase from someone else. If you hold the agreement,
we will even provide you with the art in electronic format, which
helps many sign professionals tremendously.
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7. Can Signsite.Net use my existing design
or artwork?
Yes! We can usually implement your design or artwork in the sign
package you choose. The shape and size of your artwork may dictate
changes in the art itself, or in the size or shape of your sign. You
can e-mail, mail, or fax your art to us for evaluation and feedback.
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8. Can Signsite.Net use my existing design
or artwork?
Yes! With the proper information, we can supply replacement polycarbonate
faces, changeable letters and changeable panels for you existing signs.
Depending on your needs we may need some simple dimensions; you may
have to contract someone to measure your sign if it is inaccessible
from the ground or a ladder. It is very inportant to have exacting
dimensions to get the proper fit.
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9. How do I start production of my custom sign
package?
First you will need to approve the overall layout and artwork
in your sign package. You will also need to acquire any permits, variances
or permissions that will be needed to install the sign before we begin
production. To begin production Signsite.Net requires a 50% deposit,
certified funds. Only when we have received faxed confirmations on
all the details of your job, and the deposit will we begin production
of your order.
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10. How long will it take to receive my sign?
Depending on the complexity of your project, it will take 3-6
weeks for you to receive it. Standard start to delivery times average
18-25 working days for most projects.
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11. How will my sign (package) arrive at my
location?
Signsite.Net ships most projects via common carrier (LTL). The
carriers we work with are reputable companies that handle sign products
regularly. Whenever possible we try to deliver our signs personally.
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12. Who could I call, in my area, to install
my sign?
Signsite.Net has a nationwide list of electric sign companies.
In many areas there may be an installer who we are familiar with,
and can strongly recommend.
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13. What if I have problems (of any kind)?
Signsite.Net strives to provide our customers with quality signs
and customer service. We endeavor to take the bumps from the road
on your sign project, but we do recognize that there can be problems.
We are a sign retailer, dedicated to customer service, so any time
you have a question or problem we need to hear about it. We will do
what it takes to solve the issues you may have.
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14. Do you have a referral program?
Yes! We provide a $50 finders fee on all referrals which result
in a sale.
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15. Where is Signsite.Net based?
Signsite.Net is base in Hartselle, Alabama (35640). We ship signs
all over the United States. Call (256)-751-3294 for information.
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